Terms and Conditions
General Statement
The following Terms and Conditions govern your use of our website. Please read these Terms & Conditions carefully before using our website.
By accessing or using our website, you agree to be bound by our terms. The provision by THQ Finance Co. its affiliates and suppliers of the data, information and services on our site to you is expressly conditioned on your acceptance without modification of the terms, conditions and notices contained herein. Your use of our website constitutes your agreement to all such terms, conditions and notices.
The materials and information on our website are provided to give you general guidance in the home financing (including buying, selling and owning) process. THQ Finance Co and its agents assume no responsibility for any consequence relating directly or indirectly to any action or inaction that you take based on the information, services or other material on our website. WhilstTHQ Finance Co works hard to aggregate the highest quality data and to keep the information on our website accurate, complete and up-to-date, THQ Finance Co and its suppliers cannot guarantee, and will not be responsible for any damage or loss related to the accuracy, completeness or timeliness of the information.
THQ Finance Co considers privacy of paramount importance and no attempt is made, nor taken, to identify you, unless you expressly choose to do so. You are aware that your use of our website is monitored, eg. the path taken through our website, and how long spent on each page. This is performed to improve our website, and to make your visit to our website a more useful experience.
We hope you enjoy our website and find it useful.
Terms & Conditions
Further to the general Terms & Conditions of use for theTHQ Finance Co website, the following apply:
The search function is a tool provided by THQ Finance Co to enable you as a visitor to our website to find information contained on the THQ Finance Co website. By using the THQ Finance Co search function you understand and agree to the following conditions:
That the question you asked may be stored and used by THQ Finance Co for whatever purpose it sees fit.
That if you submit a question to THQ Finance Co for a manual response, an e-mail address must be provided.
A request for a manual response to a question will be replied to within 5 working days.
That the answer will be provided by a hyper link back to our website.
That THQ Finance Co will not store or use the e-mail address for any purpose, other than to reply to your question, unless you elect to be registered for other services on offer.
Should you choose to attach your name to a question that requires a new piece of information to be placed on the website, your name will be associated with the question.
That your contact details can be removed by e-mailing us at tara@thqfinanceco.com and stating the question to which you wish your name to be removed from.
Should your question generate a new piece of information on the website,THQ Finance Co reserves the right to amend the question.
Contact Us Form Terms & Conditions
Further to the general Terms & Conditions of use for the THQ Finance Co website, the following apply.
THQ Finance Co provides a useful and simple method for customers to the website to contact THQ Finance Co . By using this service you understand and agree that:
The information provided will only be used for the purpose to which it was requested.
For a response to be provided, contact information must be provided.
THQ Finance Co will respond within 5 working days.
Information provided within the response may be financial in nature.
INTERNAL DISPUTE RESOLUTION (IDR)
Should you have a complaint we will do the best to resolve it via our INTERNAL DISPUTE RESOLUTON process.
Complaints can be made by contacting our Complaints Contact person –Tara Watterson
– By email: tara@thqfinanceco.com
– By telephone: 0422 011 716
We will endeavour to deal with your complaint as quickly as possible.
EXTERNAL DISPUTE RESOLUTION (EDR)
CONNECTIVE is a member of an independent external dispute resolution scheme, Australian Financial Complaints Authority (AFCA). If at any time, you feel your complaint remains unresolved or you wish AFCA to further investigate your complaint, you can contact
AFCA as detailed below:
Australian Financial Complaints Authority
– https://www.afca.org.au/make-a-complaint
– E: info@afca.org.au
– Australian Financial Complaints Authority Limited
GPO Box 3, Melbourne, VIC 3001
– T: 1800 931 678
– F: (03) 9613 639